How did your customer feel when they walked in? Greeted by valet and front desk? Did they enjoy the hotel restaurants? How about the pool service and food selections? Is your spa up to date? Did the room feel cozy and clean? How fast was check out and did the valet take too long? These and more are questions your guests think about every time they walk through your doors. We are here to make sure everything measures up to their and your standards. Our process will include a stay, visit to multiple parts of your hotel and produce a full report on our findings and places needing improvement.
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